Operating Partnership · Fulfillment Plan
One queue. One active Major Build. One production truth.
Three controlled lanes keep live operations moving
Live-System Maintenance
Support intake, live testing, bug fixes, corrective maintenance, security, and reasonable refinements.
Adoption and Operations
Management control, workflow sessions, training, documentation, usage review, and plain-English updates.
One Active Major Build
Discovery, initiative brief, bounded development, testing, release, training, production validation, and adjustment.
A predictable rhythm keeps decisions and delivery moving
Primary support window: 9:00 a.m.–6:00 p.m. ET on business days. Critical incidents may be reported anytime; no guaranteed SLA is created.
Clear ownership keeps Aqua Sciences close to decisions…not buried in delivery
Aqua Sciences - Proposed for Kickoff Confirmation
Ed:
- final business priorities and initiative approval
Danny:
- weekly operations and acceptance coordination
- tank and regeneration workflow expertise
- field and installed-PWA acceptance
Gina and Lizzie:
- office
- scheduling
- work-order acceptance
Donna:
- administration
- meeting logistics
- billing
- access routing
Accounting owner:
- QuickBooks controls and acceptance
StudioFlows
Derek:
- executive relationship
- roadmap decisions
- commercial approvals
- escalation support queue
- client updates
- architecture
- technical delivery
- Quality assurance testing
- release readiness
- rollback
- production records
Every request follows one controlled path
Each report captures the user, time, environment, workflow, job or JWO, expected result, actual result, business impact, workaround, and available evidence.
Lia clarifies intake. Rove sets severity, scope, ownership, and release path. Hardware, licenses, vendor fees, unusual data cleanup, and other excluded costs require Aqua's written approval.
Production is complete only when Aqua can prove it works
StudioFlows Release Standard
NOT_STARTED
CODE_PASS
DEPLOYED
RUNTIME_PASS
- A merge or deployment is progress—not completion.
- Every affected workflow receives authenticated production validation.
- Every material change carries an exact version, verifier, unresolved risk, and rollback point.
- PWA changes are exercised in both an already-installed app and a fresh session.
- Only RUNTIME_PASS work appears as "Live" in the client update.
The first 90 days move from control to real-world proof
Tank Inventory v1 targets a traceable control system
Initial target scope—subject to the jointly confirmed initiative brief:
- Available counts by approved tank type and location
- Pickup and delivery movements tied to work orders
- Multi-tank pickup and delivery transactions
- Condition and damage evidence
- Tank history
- Return-to-stock and retirement decisions
- Manager reconciliation and exception handling
The base-case roadmap advances one proven build at a time
Q3 · Jul 30–Oct 29
Tank Inventory v1
Production-proven tank inventory and movement control
Q4 · Oct 30–Jan 29
QuickBooks Integration v1
One narrow, controlled, reconciled accounting workflow
Q1 · Jan 30–Apr 29
Project Lifecycle Visibility v1
Shared visibility from bid through service handoff
Q2 · Apr 30–Jul 29
Renewal and Reactivation v1
Expiration control and approved inactive-account outreach
One monthly scorecard makes value, risk, and commitments visible
Adoption
Active users, work orders created and completed, scheduling success, evidence and signature success, field completion, recurrence, and training gaps.
Support
Queue by bucket, severity, age, and current proof state.
Delivery
Production changes, authenticated runtime evidence, current Major Build status, and accepted outcomes.
Control
Open Aqua decisions, access and testing dependencies, separately approved costs, next 30-day commitment, and directional 90-day view.
The operating system goes live now
By July 31
Confirm owners, cadence, support paths, billing calendar, control records, and pilot-agreement reconciliation.
August 3
Commencement kickoff with Ed, Danny, Donna, and Jason.
August 3–7
Revalidate priority production paths: PWA tank behavior, app refresh, scheduling, latency, uploads, JWO search, archive/edit flows, signatures, and exact deployment state.
By August 19
Jointly confirm the Tank Inventory v1 initiative brief.
August 20
Begin bounded development if the initiative brief, access, owners, and acceptance criteria are ready.
One queue. One active Major Build. One production truth. No completion without runtime proof.
Aqua Sciences × StudioFlows